Guest Relation Officer - Luxury Resort

Join Belitung Paradise Resorts, a premier luxury destination in Bangka Belitung, as a Guest Relation Officer (GRO). You will be the face of our brand, ensuring every guest experiences unparalleled hospitality, personalized service, and seamless stays. This role is perfect for someone who thrives in a dynamic environment, loves connecting with people, and is passionate about delivering exceptional guest experiences.

At Belitung Paradise Resorts, we are dedicated to creating unforgettable experiences for our guests. As a GRO, you will be responsible for managing guest relations, handling inquiries, and ensuring that every guest feels valued and well-cared for. This role offers a unique opportunity to be part of a world-class resort and to grow professionally in a supportive and rewarding environment.

In this role, you will interact with guests from various backgrounds, providing them with the highest level of service. You will use tools like CRM systems, reservation software, and communication platforms to manage guest interactions efficiently. This position is ideal for someone with a degree in Hospitality Management, Tourism, or a related field, and with 2-4 years of experience in guest services.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel valued and well-cared for.
• Handle guest inquiries and complaints professionally, providing timely and effective solutions.
• Assist with check-in and check-out processes, ensuring all guest information is accurately recorded.
• Provide exceptional customer service, addressing guest needs and preferences promptly.
• Manage guest relations using CRM systems and reservation software to ensure seamless communication.
• Collaborate with other departments to ensure a cohesive and enjoyable guest experience.
• Promote the resort's amenities and services to enhance the guest's stay.
• Maintain a high level of professionalism and hospitality in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• 2-4 years of experience in guest services or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service abilities.
• Proficiency in using CRM systems and reservation software.
• Ability to work in a fast-paced and dynamic environment.
• Fluent in both English and Bahasa Indonesia.
• Passionate about delivering exceptional guest experiences.

🛠️ Keahlian

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