Head of Front Office - Luxury Hospitality Leadership Role

The Hospitality Group is seeking a dynamic and experienced Head of Front Office to lead our luxury hospitality operations in Badung, Bali. This role is pivotal in ensuring exceptional guest experiences and operational excellence. You will oversee a team of front office professionals, manage guest relations, and drive the success of our luxury properties in Bali’s most sought-after locations.

As the Head of Front Office, you will be responsible for managing all front desk operations, including check-ins, check-outs, and guest services. You will also ensure that our guests receive the highest level of hospitality, setting the standard for luxury service in Bali. This role offers a unique opportunity to work in one of the world’s most beautiful and vibrant destinations, with the chance to grow and develop within a leading hospitality group.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including guest check-ins, check-outs, and room assignments.
• Manage and train a team of front office staff to ensure high standards of service and guest satisfaction.
• Handle guest inquiries, complaints, and special requests, ensuring timely and effective resolutions.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Monitor and maintain guest records and reservations using property management systems (PMS) like Opera or Guestline.
• Ensure compliance with hotel policies, procedures, and local regulations.
• Conduct regular audits and reviews of front office operations to identify areas for improvement.
• Represent the hotel at guest events and functions, ensuring a memorable and luxurious experience.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 8 years of experience in front office management, with at least 3 years in a luxury hospitality setting.
• Proven track record of successfully leading front office teams and driving guest satisfaction.
• Strong knowledge of property management systems (PMS) and related software.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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